Effective Date: 12th May, 2025

Our website address: https://tirganabari.in/

At www.tirganabari.in, we are committed to offering a transparent, fair, and user-friendly booking experience for all users—both travelers and property owners. This Refund and Cancellation Policy outlines the terms under which you may cancel your booking and receive a refund if you are eligible.

By booking through our platform, you acknowledge and agree to be bound by the terms of this policy.

 

1. General Guidelines

The Booking Policy applies to all users, including:

  • All cancellation and refund requests must be submitted via your registered user account at www.tirganabari.in or our official support email at support@tirganabari.in.
  • Refunds, where applicable, are issued only to the original payment method used during the transaction.
  • Refunds exclude non-refundable service fees, platform fees, or payment gateway charges.
  • Processing time for refunds may take between 5 to 10 business days, depending on your bank or payment service provider (Razorpay, UPI, etc.).

 

2. Cancellation by Traveler

Cancellations initiated by travelers are subject to the following timeline-based refund structure:

Time Before Check-in Refund Eligibility Cancellation Fee
More than 7 days 90% refund 10%    of the total booking amount
3–7 days 50% refund 50%    of the total booking amount
Less than 3 days No refund 100%  of the total booking amount

 

Note:

  • In case of a no-show (failure to check in without prior notice), no refund will be issued.
  • Transaction charges and service fees are non-refundable under all circumstances.
  • If a partial payment was made, the refund will be calculated on the amount received.

 

3. Cancellation by Property Owner or Tirganabari

In exceptional circumstances where a booking is canceled by the property owner or Tirganabari, the following will apply:

  • A 100% refund of the amount paid will be issued to the traveler.
  • Tirganabari will attempt to provide alternate accommodation of similar value or better, depending on availability.
  • If the traveler does not accept the alternative arrangement, a full refund will be processed without penalty.

 

4. Special Booking Conditions

The following conditions apply to specific types of bookings:

  • Promotional or discounted bookings may be marked as non-refundable. This will be mentioned at the time of booking and on your confirmation receipt.
  • Partially utilized services (e.g., early check-out or unused nights) are non-refundable.
  • Group bookings, event packages, or customized stays may carry distinct cancellation policies. These will be explicitly shared at the time of booking and must be reviewed before confirmation.

 

5. Force Majeure Policy

No refunds will be provided for cancellations resulting from events that are beyond reasonable control (“Force Majeure”), including but not limited to:

  • Natural disasters (floods, earthquakes, storms)
  • War, riots, or civil unrest
  • Government-imposed travel bans or lockdowns (including pandemics)
  • Strikes or labor disputes
  • Transportation shutdowns
  • In such cases, Tirganabari will make reasonable efforts to provide rescheduling options or issue booking credits (where applicable), but cannot guarantee a monetary refund.

 

6. Policy Revisions

Tirganabari reserves the right to amend or update this policy at any time to reflect changes in law, service offerings, or platform features. Any updates will be posted to this page with a revised effective date.

 

7. Disputes & Contact Information

If you believe a refund or cancellation has not been processed correctly, or you wish to appeal a decision:

Email us at   support@tirganabari.in

Call us at      +91-8618628610

Provide your booking ID, registered email/phone number, and supporting details.

All refund disputes will be reviewed and responded to within 7 business days.