Effective Date: 12th May, 2025

 

Who we are

Our website address: https://tirganabari.in/

Welcome to www.tirganabari.in, your trusted local service and product marketplace. This Booking Policy outlines the procedures, terms, and conditions that govern all bookings made through our platform, whether by customers or vendors. You agree to abide by this policy by booking on our platform.

 

1. Overview

The Booking Policy applies to all users, including:

  • Customers who make bookings or purchases
  • Vendors/Service Providers who accept bookings or offer products/services
  • This policy ensures clarity, transparency, and smooth operations for all parties involved.

 

2. Booking Process

2.1 Customer Booking Steps

  • Browse Listings: Customers can search and filter services or products listed by vendors.
  • Choose a Vendor/Product: Select the desired service/product and available slots (for services).
  • Confirm Availability: Based on real-time vendor availability.
  • Provide Details: Enter required details like name, contact, address, or specific instructions.
  • Make Payment: Through integrated and secure payment gateways (if applicable).
  • Receive Confirmation: An email/SMS/WhatsApp notification will be sent upon successful booking.

2.2 Vendor Booking Management

Vendors will:

  • Receive instant notifications upon booking.
  • Confirm or reject bookings (if manual confirmation is enabled).
  • Provide service/product as scheduled.

 

3. Booking Types

3.1 Instant Booking

  • Automatically accepted by the system.
  • Confirmation is sent immediately.
  • Typically used for standard, low-risk services or digital products.

3.2 Request-to-Book

  • Vendor must approve or decline within 4 hours.
  • Confirmation is sent only upon vendor approval.

 

4. Booking Statuses

Status Meaning

Pending:          Booking submitted but awaiting vendor confirmation.
Confirmed:      Booking accepted and scheduled.
Completed:     Service or product successfully delivered.
Cancelled:       Booking cancelled by customer or vendor.
Rejected:         Booking was rejected by the vendor.
No Show:         Customer or vendor failed to appear or deliver.
Refunded:        Payment returned to the customer after cancellation or dispute.

 

5. Cancellation Policy

5.1 Customer-Initiated Cancellations

  • Allowed up to 48 hours before the scheduled service time.
  • A full refund may apply if cancelled within the allowed window.
  • Late cancellations may incur a partial or no refund.

5.2 Vendor-Initiated Cancellations

  • Must notify customers as early as possible.
  • Vendors with frequent cancellations may face account review or suspension.

5.3 Non-Refundable Items

  • Certain categories (e.g., event bookings, personalized products) may be non-refundable.
  • Such items will be marked at the time of booking.

 

6. Rescheduling Policy

  • Customers can request rescheduling up to 12 hours before service time.
  • Vendors may offer reschedule options based on availability.
  • Rescheduling may not be allowed for certain product-based orders or tightly scheduled services.

 

7. No-Show Policy

7.1 Customer No-Show

  • No refund will be provided.
  • Booking will be marked as “No Show.”

7.2 Vendor No-Show

  • Customers are entitled to a full refund.
  • The vendor’s account will be flagged for review.

 

8. Refund Policy

  • Refer to our Refund & Cancellation Policy for full terms, including:
  • Processing time (typically 5–7 working days)
  • Refund modes (original payment method, wallet credit, etc.)

Read Our Refund Policy

 

9. Payment Terms

9.1 Payment Modes

  • Credit/Debit Cards, Net Banking, UPI, Wallets
  • Cash on Delivery (if offered by vendor)

9.2 Security

All payments are securely processed using encrypted payment gateways with compliance to PCI-DSS standards.

9.3 Taxes

Applicable GST is included in the final price or mentioned at checkout.

 

10. Booking Disputes

  • Disputes must be raised within 48 hours of service delivery or product receipt.
  • Supporting documentation (photos, vendor communication, etc.) may be required.
  • Our dispute resolution team will mediate and resolve based on evidence and terms.

 

11. Vendor Obligations

Vendors must:

  • Keep the availability calendar up to date.
  • Deliver quality service or products as described.
  • Mention terms like delivery time, exclusions, and refundability in listings.
  • Respond to bookings and customer queries promptly.

 

12. Customer Responsibilities

Customers must:

  • Provide accurate contact and booking information.
  • Be present or reachable at the time of service.
  • Ensure accessibility for delivery or service execution.
  • Comply with vendor-specific terms.

 

13. Platform Rights

www.tirganabari.in reserves the right to:

  • Cancel bookings due to suspicious activity, fraud, or policy violations.
  • Modify or update this Booking Policy without prior notice.
  • Withhold payments to vendors in the event of customer disputes or unresolved claims.

 

For questions, disputes, or assistance with bookings,

Contact:  support@tirganabari.in